Spirit Airlines, based in Miami Florida, has today announced a reversal of its decision not to offer a refund to a terminally ill passenger. Jerry Meekins, who recently purchased a ticket to New Jersey to visit his daughter requested a refund after being unable to use the ticket due to discovering he was terminally ill.When Mr Meekins, a veteran, requested a refund, the airline refused. A spokesman for the airline issued a statement; "Our reservations
are non-refundable, which means we don't do refunds and we are not going
to issue Mr Meekins a refund."
The CEO of Spirit Airlines today issued another statement; "In my statements
regarding Mr Meekins' request for a refund, I failed to explain why our
policy on refunds makes Spirit Airlines the only affordable choice for
so many travelers, and I did not demonstrate the respect or the
compassion that I should have, given his medical condition and his
service to our country."
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