Monday, May 7, 2012

Spirit Airlines Reverse Refund Decision

Spirit Airlines, based in Miami Florida, has today announced a reversal of its decision not to offer a refund to a terminally ill passenger. Jerry Meekins, who recently purchased a ticket to New Jersey to visit his daughter requested a refund after being unable to use the ticket due to discovering he was terminally ill.When Mr Meekins, a veteran, requested a refund, the airline refused. A spokesman for the airline issued a statement; "Our reservations are non-refundable, which means we don't do refunds and we are not going to issue Mr Meekins a refund." 

The CEO of Spirit Airlines today issued another statement; "In my statements regarding Mr Meekins' request for a refund, I failed to explain why our policy on refunds makes Spirit Airlines the only affordable choice for so many travelers, and I did not demonstrate the respect or the compassion that I should have, given his medical condition and his service to our country."

The airline is also donating $5000 to Wounded Warriors, a Charity that was chosen by Mr Meekens.

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